Refund Policy
Our policy for refund requests on BeaconCodeworks software purchases.
Last updated: July 23, 2026
Eligible first-time purchases may be requested for refund within 14 calendar days of the original purchase date.
Eligibility
To request a refund, contact us within the applicable period using the email address associated with the order. Include the order number, product name, and a brief explanation of the issue. We may ask you to allow us a reasonable opportunity to troubleshoot technical problems.
Exclusions
Unless required by applicable law, refunds are generally unavailable for renewal charges, requests submitted after the refund period, purchases where licence or security controls were bypassed, abusive or fraudulent accounts, services already substantially performed, custom development, or purchases made through a third-party marketplace governed by that marketplace’s policy.
Subscriptions and cancellation
Cancelling a subscription prevents future renewal charges but does not automatically refund earlier charges. Customers should cancel before the next renewal date. Access and licence status may change when a subscription ends, expires, is refunded, or is charged back.
Lifetime purchases
Eligible lifetime purchases follow the same 14-day request period unless a different written offer was presented at checkout.
Processing
Approved refunds are returned to the original payment method. Payment-provider and banking timelines are outside our control. Associated licence keys may be revoked when a refund is issued.
Contact
Send refund requests to info@beaconcodeworks.com.